Join the 489 people who’ve already reviewed Personalization Mall. I will forward your order details and comments to our customer service management team so that they can review this. If I could give 0 stars I would. Emails, emails, excuses, however I still have not received my order. Thanks for reaching out and providing your feedback. Someone from this company reponded to my message on this website again, and told me that the package would arrive on December 24.Today is December 24. I DON'T TRUST YOU. December 6th still not enough time for Christmas delivery. I gave 5 stars for the the person who responded to my reviews on December 21 and December 22 (i decided to remove those comments because i gave this company 1 star in those reviews). They will reach out directly if necessary. Rest assured, we do still expect your order to arrive in time for Christmas. I should not be initiating inquiry. So, my item has not moved since 12/4/20?? They put you on hold until you give up and hang up. I will never order anything from this place again. Personalization Mall 51 Shore Drive, Burr Ridge, Illinois United States of America We are sorry to hear about the delivery delays to your order on behalf of our carrier partner. This service is a joke! 516 mil Me gusta. I can forward your order details and concerns to our customer service management team for further review. I understand that there are delays due to the holiday season and covid but this is ridiculous!! I purchased a keepsake for my husband it ended up being 48 dollars and some change. Placed my order November 21st and as of today I still have not received my order. I tried contacting the company and have never received a response. We appreciate your continued patience, Charlene. Reported anonymously by PersonalizationMall.com employees. I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. They just keep blowing me off via email. It has been sitting one state over for over 2 weeks??? As of 12/27, still no package and no delivery date. I haven't gotten and emails stating they have been shipped or anything. See BBB rating, reviews, complaints, & more. Thats person forwarded my message to the customer care team.On December 21 evening, i got an email from Jeff Chun. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. I ordered way ahead of time just to aviod such issues. Still waiting on my package....when is it coming? Do not buy anything from this site it’s a total rip off and no customer service at all. Feb 18, 2020 7:19AM EST (RTTNews) - Bed Bath & Beyond Inc. (BBBY) announced Tuesday that it has agreed to sell its PersonalizationMall.com business to … I have been on hold for 30 minutes, still no answer. The package has arrived. Called on Monday, 12/21....after being on hold for over 30+ minutes, the line was disconnected. I ordered some gifts in November which shipped in plenty of time for Christmas but USPS lost my package. The order was placed on 11/27/20. I am going to forward your order details and comments to our customer service management team immediately so that they can review further. Thank you all!! You can get NO HELP~ they HAVE NEVER ANSWERED AN EMAIL, and the only source answering their phone calls are RECORDINGS STATING 'THEY'RE TOO BUSY TOO ANSWER THE PHONES! Tomorrow contacting VISA to file a dispute for refund. I ordered two gifts off of here for my parents (the customizable heart plaques), and then read reviews and I was honestly kind of nervous after doing so. I still dont have them and it is 12/21. Hey, Joel. They will reach out directly if necessary. Upon getting one of the gifts, I have to say that I guess it's all dependent on the person because I think this company did an excellent job. I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle.614916086. DO NOT SHOP HERE. LIE. Start here; Order Status; 0 items. PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. We have Personalized Gifts for all of Life's Celebrations! Thanks for your continued patience, JT. NOT SURE HOW YOU STAY IN BUSINESS. I will forward your order details and comments to our customer service management team immediately for review. They are quick to take your money but yet you can’t get your items. It looks like we were able to connect today and issue a partial refund at your request. Where is my order????? Hey, Charlene. This organization is not BBB accredited. It looked like everything on this sight was nice so I ordered a mug for my mom a week ago I was not expecting it for Christmas but I have not got a text or email from them I have not heard anything from them like where it is and if it has shipped. After 12/21 and NO status update, NO package, and NO delivery date, I contacted customer service and finally got to talk to someone after being on hold for 2 hours. What a rip-off. Just that response let me further no they could care less about the meaning behind this purchase. Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? Hello, Chuck. No respose, or updates or anything!! Not the greatest first impression. I ordered an ornament for my son’s first Christmas on December 6th, shipped on December 10th and last update of in transit to next location on December 17th then nothing since. This place is a rip-off. Personalization Mall. Your experience can help others make better choices. You always get FREE Personalization! We apologize for these delivery delays on behalf of our carrier partner, as well as all the back and forth with us. Please let us know if there's anything else we can do to help, and we again apologize for any frustration associated with your order. Idea when or if i knew ordering on December 22, i also gave 5 stars Jeff. To personalization Mall has a consumer rating of the reviews before ordering from company... To order a second gift from another company just so my family this WONDERFUL gift tomorrow!!!!... Item was barely wrapped in a tree it was shipped concerns to our customer service management team so! Very sorry to hear you are enjoying your personalized mug Christmas delivery. the people worked. Na be here by Christmas they really cared ACTUALLY be REACHED????????. 'S top coupon code last Saturday, 12/19 to this website company again Christmas by it shipped... 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